Having spent the entire day on the phone with United and Capital One, I was inspired to look up this link I ran across recently: GetHuman
The state of customer service is truly abomidable. As soon as I can get the records I need out of Capital One I will be cancelling my account. Not worth it.
Still on hold with United. I’ve been transferred three times, still don’t have an answer on a credit I’m supposed to have from a flight I previously canceled. Just passed the one hour mark. Loving this hold music.