Complaint letter

My sister, who teaches school online to kids who aren’t in school for one reason or another, assigned her kids complaint letters as part of their business writing curriculum. They had to identify some product or service they’d used which didn’t perform properly and write to the company asking persuasively for compensation. One kid got a case of Shout, a certificate for dry cleaning, and a credit to a sporting goods store for his letter about how Shout didn’t get the grass stains out. If it didn’t get the grass stains out in the first place, what the hell is he gonna do with a case of it? I want this kid to write my letter to Cingular, about the hours of my life I’ll never get back trying to get a replacement phone out of them. After over 2 hours on the phone, they sent me a replacement that’s…you guessed it, broken.